LOCHERT BROS PALLET POLICY – Effective 21/08/2024

Lochert Bros is committed to providing the highest level of service to its customers, and this policy has been created to provide concise advice to all relevant parties involved in the handling of hiring pallets. PLEASE NOTE: By transacting in the movement of pallets with Lochert Bros, your agreement to these fees, terms and conditions is recognised, acknowledged and accepted.

Lochert Bros can only accept transfers onto our pallet account with prior arrangements from accepted trading partner accounts that meet the following conditions below.

Lochert Bros can only accept responsibility for hire pallets that meet the following terms outlined in this policy unless a separate valid agreement is already in place. LOCHERT BROS policy will take precedence in the event of an expired agreement. All freight movements are subject to our general T&C’s.

Lochert Bros is only able to accept WOODEN PALLETS, that meet the manufactures specifications of CHEP Pallet (10001) and LOSCAM Pallets (WP). No other hire equipment will be accepted onto our pallet account. Pallets not in good condition will be rejected.

This policy will facilitate effective pallet management and assist in accurate data recording and minimize any applicable charge that may be raised by LOCHERT BROS.

Consignor

The Sender of freight accepts and acknowledges that all pallet transfer dockets will be rejected unless they meet the following requirements:

• A LOCHERT BROS issued booking number must be used as the pallet transfer docket reference number.
• For multiple destinations, separate transfer dockets must be provided for each receiver & the corresponding individual booking number per each freight movement.
• Default trading terms for all pallet transfers onto the Lochert Bros account are to include a 7-day delay.
• The sender is required to supply 2 copies of a valid Pallet Transfer Docket allowing for one to be signed and returned to the sender and the other retained by Lochert Bros.
• All pallet transfers must be received by LOCHERT BROS within 14 days. Transfers received outside of this time or without valid information will be rejected.
• You may submit a request for an invalid transfer to be reviewed by the pallet controller. This request needs to be substantiated before consideration by Lochert Bros to be accepted and can only be actioned as of the date of request..

Consignee

Direct Transfer (DTF) – Our preferred method of controlling pallets is the sender raising a Direct Transfer to the end receiver. This will not attract an additional booking fee. You must notify LOCHERT BROS at the time of the booking if a DTF will be raised.

Transferring pallets to LOCHERT BROS – You must notify LOCHERT BROS at the time of booking which of the following subsequent actions are to be undertaken, prior to attempting to transfer pallets to LOCHERT BROS.

• LOCHERT BROS Transfer Pallets to Receiver – In the event a DTF has not been done, the onus is on the sender to provide the receiving customer’s Chep/Loscam account number in advance. This is required for LOCHERT BROS to issue a pallet transfer docket to receiver.
• LOCHERT BROS Pallet 1:1 Exchange with Receiver – you may nominate to exchange 1:1 with the receiver. If pallets are not available at the time of delivery, a $45* fee will be charged per pallet space to cover the return trip to recoup and dehire these pallets. LOCHERT BROS would also have grounds to reject transfer from Sender if pallets are deemed unrecoverable.

Where the receiver’s pallets are considered unrecoverable, the sender is to package the freight on plain pallets and recover the cost of packaging and handling through their receiver. Or arrangements can be made for the customer to hand unload upon delivery & further charges will apply. i.e. local recollection fee & de-hire.

Any pallets owed to Lochert Bros must be returned as soon as practical. Pallets that cannot be recovered and remain outstanding for greater than 5 business days will incur a recoupment charge of $50* per pallet.

Effective pallet management can be achieved using the following guide:

Pallet Supply

You should request all pallets directly from the relevant manufacturer and subsequently make a freight booking if Lochert Bros is to facilitate this freight service, and will incur additional transport costs. This must be done as a direct transfer to your pallet account and we will not accept this pallet transfer. Lochert Bros policy is not to exchange pallets with senders on pick-up or dropped into depots. If senders hold a valid CHEP/LOSCAM account, they may submit a request for an independent freight booking to transfer pallets to their account. This will be subject to availability, delivery charges and a $1* supply fee per pallet is also payable. Empty pallets should be booked in bundles of 15, as it is a pallet space on most vehicles.

Transaction Enquiries

All corrections / Rejections must be submitted to Lochert Bros within 90 days. Supporting documentation should accompany the request for it to be actioned. Rejected transfers will only be accepted onto the Lochert Bros account upon receipt of signed supporting documentation as of the date requested. Lochert Bros reserves the right to reject or correct any transfer submitted to us based on Lochert Bros consignment note &/or what was physically received. Non-compliance with this policy may result in the suspension of trading terms. *All prices shown are exclusive of GST and subject to change.

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